14. Communication and Brandon's Search For Day Care

We all know that at one point in time, not everyone will be happy about a policy or process.  

This is the story of Brandon's search for a Day Care for his Daughter, and how the context of how policies are stated, can make every difference in feeling ok, or looking for a new place.

Let us know what approaches you take in order to make people feel good about dificult situations.

 

Enjoy the episode.

Keith

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